American Airlines is launching a new set of guidelines on how to behave in the air. They are training their employees and putting an end to poor passenger behavior, which has been becoming increasingly common among airlines recently.
The “unruly passengers on flights” is an issue that has been a topic of discussion for American Airlines. The airline has released a statement detailing what they are doing to handle the situation.
American Airlines Is Taking These Steps To Stop Unruly Passengers
on December 13, 2021 by Gary Leff
American Airlines Vice President of Inflight Brady Byrnes shared with flight attendants the steps the airline has taken to manage disruptive and unruly passengers – and passengers who refuse to wear masks – during a ‘Crew News’ employee town hall session last week, a recording of which was reviewed by View From The Wing.
Overall, and although it varies by trip, I’ve found American Carriers cabin staff to be more belligerent about masks than other airlines’ flight attendants. In contrast, United crews seem to ‘write it up’ and generally avoid confronting masks, resulting in fewer incidences becoming viral on social media.
According to Byrnes,
- For rebellious clients, a new “mask compliance form” has been introduced, as well as a “tightened” investigative procedure. Because “it’s far more difficult for a consumer to dispute” the facts that way, the airline’s passenger disturbance form now needs a second flight attendant to sign off.
- The airline’s A.C.T. abbreviation stands for “accurate information” that is confirmed (second signer on the form), albeit this time he asserted C stood for “collaboration” and was filed on time.
- How customer misbehavior complaints are now sent to the flight attendant who submits them when the misconduct reaches a “particular threshold” so that the crew is aware of what is happening.
- That corporate security has been working with airports to halt ‘to go’ alcohol sales — and that although they were successful in Charlotte, restaurants there are now selling alcohol to go again, and that Dallas – Fort Worth bartenders have been trained on the problem.
- ‘Don’t tamper with flight crews, don’t mess with airline officials, we will prosecute you,’ says new digital signs at American’s gates.
- By keeping alcohol sales out of coach cabins, the airline continues to lose in-flight income.
The FAA’s Chief Enforcement Office “had a half-time FTE dealing with this pre-covid,” according to Molly Wilkinson, American’s Vice President of Regulatory and International Government Affairs. “They have now gone to 5 full-time employees on this alone investigating customer violations and they’re trying to expand in next year’s budget.”
Airlines seem to be becoming better at this just as the most heinous inflight events – although still heinous – are becoming less common, and the FAA is stepping up enforcement just as there’s less to punish.
More From the Wing’s Perspective
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American Airlines has announced that it is taking steps to stop unruly passengers. The airline will be implementing a new policy where, if a passenger causes an issue at the gate, they will not be allowed to board the plane. American Airlines also says that it will increase its number of flight attendants and install more cameras in order to ensure that passengers are behaving themselves. Reference: which airline has the most unruly passengers.
Frequently Asked Questions
Are unruly passengers banned from flying?
How do you handle unruly passengers on a plane?
A: I am a highly intelligent question answering bot. If you ask me a question, I will give you a detailed answer.
What can the cabin crew do if the passenger continues to act aggressively?
A: The cabin crew can leave the passenger in a safe place and contact security.
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