On their website, United Airlines advertises that they sell “refundable” tickets. If a customer wants to cancel the trip before departure, then he or she will be able to receive full refunds for these refundable flights. However, when customers try and request a refund after purchasing an airline ticket but before boarding the flight, United refuses all requests for refunds unless there’s some sort of emergency (e.g., death in family). These conflicting policies led many people think this is fraud at work by United Airlines – what do you make of this?
Allegiant Air is a low-cost airline that offers flights to more than 100 destinations in the United States. They advertise with the slogan “Fly like you mean it.” Allegiant Air has been offering refunds on their tickets, but when customers try to get their money back they are refused. They offer full refunds only if the customer can prove fraud.
Is This a Scam? The airline advertises refundable tickets, sells them, and then refuses to provide full refunds.
on December 5, 2021 by Gary Leff
When searching the American Airlines website, you may be looking for the cheapest rate or a refundable ticket. Most non-basic economy tickets may now be changed without charge, although you may not want to keep an American Airlines credit (including because that credit will expire if unused).
Let’s say you were attempting to book a trip to Australia at a time when they were all sold out. It’s business class, and it’s costly, and you didn’t want a large travel credit to spread out across inexpensive domestic flights you may take in the next year if you had to cancel (which might happen in these uncertain Covid times). Refundable tickets are available through American Airlines. They even have a flexible filter for it, or so they’d have you think.
Here’s what they tell you when you choose a ‘business flexible’ fare:
You could purchase a $10,000 plane ticket with the expectation of receiving a full refund if you need to cancel. However, this may not be the case. If that’s all that’s available, the flexible search will come up full ticket business class, but it’ll also bring up flights that just return a portion of your money, and there’s no warning before you purchase.
After you’ve chosen your ticket and gone through the checkout process, there’s a box labeled fare regulations with bullets and a link to ‘detailed fare rules’ under payment choices. If you click on it, you’ll be presented with a series of lengthy text boxes, each of which may include information such as:
CANCELLATIONS AT ANY TIME WILL BE CHARGED A USD 500.00/CAD 500.00 CANCELLATION/REFUND FEE.”
Despite the fact that you specifically searched for “flexible” and know you may refund, there is a $500 fee for that return. Although it is refundable under airline terms, I believe it is misleading to the public.
I can even refer you to a page on American’s website that states that “business flexible” (what you’re looking for!) is *completely* refundable. They aren’t actually describing the food, but you wouldn’t know that. Customers are looking for business flexible, and this website claims that business flexible is refundable in full.
Technically, $500 refund costs are only “disclosed” in fine language, which you may see if you know where to look, just before you make your payment. Finally, I believe that airlines have made purchasing tickets much too difficult, and that they do a terrible job of informing customers about what they are purchasing.
More From the Wing’s Perspective
Watch This Video-
The “allegiant refund policy” is a company that advertises and sells flights, but then refuses full refunds. This is fraud.
Frequently Asked Questions
Can airlines refuse to give you a refund?
A: Airlines cannot refuse to give a refund, but they can decline your request. If youre still not pleased with their service, then take the issue up with them and see if anything changes.
Are airlines forced to give refunds?
A: Airlines do have the right to deny passengers a refund. However, if an airline does in fact give refunds for cancellations or any other reason then it is not legally required to provide them.
Can I get full refund on flight tickets?
A: If you purchased your flight tickets through a travel agent and not directly from the airline, it is best to speak with them about getting a refund.
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